Privacy Policy

Welcome to Nairobi Harvest, owned and managed by Harvest Coffee Company, LLC. By using our website, you agree to adhere to the terms and conditions outlined herein, which govern the relationship between you and Nairobi Harvest. Throughout this document, "Nairobi Harvest," "us," or "we" refers to the website's owner, while "you" refers to the user or viewer of our site.

Your use of this website is subject to the following terms:

  • The content provided on this website is for general information and personal use only. We reserve the right to modify or update this content without prior notice.
  • While we strive for accuracy, neither Nairobi Harvest nor any third parties provide a warranty or guarantee regarding the accuracy, completeness, or suitability of the information and materials found on this website. Your use of any information or materials on this website is at your own risk.
  • This website may contain material that is owned by or licensed to us. Reproduction of such material is prohibited without our explicit consent.
  • Unauthorized use of this website may result in legal action. Links to other websites provided on our site are for informational purposes only, and we do not endorse or take responsibility for the content of linked sites.
  • You may not create a link to this website without our prior written consent. Any disputes arising from your use of this website are subject to the laws of the United States.

Cancellation Policy

At Nairobi Harvest, we believe in providing excellent customer service, including a flexible cancellation policy. Here are the key points of our policy:

  • Cancellations are accepted within 24 hours of placing an order, provided the operational team has not yet initiated processing.
  • Orders under same-day delivery cannot be canceled.
  • Special discount offers, such as those during holidays, are non-refundable.

Refund Policy

We stand behind our products and services with a 24-hour money-back guarantee. Here's how it works:

  • If you're not satisfied with your purchase, contact us within 24 hours for a full refund, minus any applicable fees.
  • Refunds will be processed within 24-72 hours of receiving your request.

Privacy Policy

Nairobi Harvest is committed to protecting your privacy. This policy explains how we collect and use your information when you use our website.

Information We Collect:

  • Name, job title
  • Contact information (email address, phone number)
  • Demographic information (city, zip code, preferences, interests)
  • Other information provided voluntarily for customer service, surveys, or offers

How We Use Your Information:

  • Internal record keeping
  • Improving our products and services
  • Sending promotional emails or other communications based on your interests
  • Contacting you for feedback or market research purposes

Security:

We implement physical, electronic, and managerial procedures to safeguard your information and prevent unauthorized access or disclosure.

Cookies:

We use cookies to analyze website traffic and improve user experience. You can choose to accept or decline cookies in your browser settings.

Links to Other Websites:

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites.

Controlling Your Personal Information:

You can choose to restrict the collection or use of your personal information. We will not sell, distribute, or lease your information to third parties without your consent.

If you have any questions about our privacy policy, please contact us at contact@nairobiharvest.com.